Hi there! I am a highly analytical and detail-oriented Operations and Data Processing Analyst with nearly a decade of experience managing high-volume data, coordinating logistics, and streamlining backend workflows for global companies.
With a Bachelor’s Degree in Information Technology and certifications in Data Analytics and Google AI, I don't just input data—I understand how tech ecosystems work. Whether it’s managing real-time databases, resolving complex customer support ticketing escalations, or coordinating cross-functional team workflows, I ensure operations run with 100% accuracy and zero delays.
What I Bring to Your Business:
Data Processing & Analytics (High Volume): Experienced in managing 400+ digital case submissions daily and auditing over 1,000+ complex parameters weekly while maintaining perfect accuracy.
Operations & Logistics Management: Adept at handling end-to-end rotation planning, scheduling, flight/accommodation coordination, and database tracking for massive global operations.
Tech-Savvy Problem Solving: Skilled at troubleshooting software/system issues rapidly (maintaining under an 8-minute resolution time in fast-paced environments).
Customer Support & Liaison: Proficient in Zendesk escalation handling, Slack communication management, and serving as the primary liaison for professional stakeholders (doctors, vendors, and agencies).
