Shopify E-commerce Operations & Customer Support Specialist | Product Listings | Funnels | Order Management

Hi, I’m Joyce — a Shopify E-commerce Operations and Product Specialist with hands-on experience managing stores across the US, UK, and EU markets.

I work directly inside Shopify admin handling product listings, variants, pricing, collections, and overall store accuracy. I’ve managed 100+ SKUs and ensure product data, images, and structure are consistent and error-free.

I also handle customer emails, including order tracking, delivery issues, returns, and refunds. I focus on resolving issues quickly while making sure communication is clear and accurate.

Here’s how I can support your store:

- Product listings (titles, descriptions, variants, collections)
- Product data accuracy (pricing, images, variants, tags)
- Order management & fulfillment (ShipStation)
- Customer support (email handling, returns, refunds, tracking)
- Store organization (collections, navigation, product structure)
- Funnel & landing page support (Funnelish, GemPages)

I’ve also worked with Shopify apps and tools including Loox, -----------, Candy Rack, Kiwi Size Chart, Kaching Bundles, DSers, Zendrop, Printify, Printful, Klaviyo, and Sumtracker.

I’m comfortable working with different markets and adapting content using tools like ChatGPT and DeepL.

I work independently, follow systems carefully, and focus on maintaining accuracy across all tasks to prevent errors and improve customer experience.

If you’re looking for someone who can manage your Shopify backend and keep your store organized and accurate, I’d be happy to help.