Hi! I am a results-driven Customer Support Specialist and Real Time Analyst with 3+ years of experience helping global clients across FinTech, Web Hosting, and Financial industries. I specialize in live chat, email, and voice support, with extensive experience using Zendesk, LivePerson, Cisco, Avaya, Notion, Atlassian, and various CRM platforms. Whether it’s troubleshooting technical user issues, analyzing operational metrics to hit SLAs, or organizing team documentation, I focus on delivering reliable, high-quality results
