I am a Customer Service & Virtual Support Professional with 7+ years of experience in email support, chat support, SMS support, order management, data management, and remote customer assistance. I have supported global clients in BPO, travel, SaaS, e-commerce, Web3, and service-based industries, consistently earning high QA scores, fast turnaround times, and excellent customer satisfaction. With strong experience in multichannel support, I handle email queues, live chat, SMS ticketing, CRM updates, billing concerns, refunds, account issues, troubleshooting, and administrative tasks with accuracy and professionalism. I’m dependable, fast, and highly organized—capable of managing high-volume workloads while maintaining quality and empathy.
Core Skills & Expertise
Customer Service & SupportEmail Support • Chat Support • SMS Support
Ticket Resolution • Escalations Handling
Billing Support • Refunds • Account Assistance
Technical Troubleshooting • Product Support
Travel Support (bookings, cancellations, itinerary changes)
Virtual Assistance & Back Office
Data Entry • CRM Management • Order Processing
Calendar Management • Documentation • Workflow Updates
Research & Reporting • Admin Tasks
Back-office processing • High accuracy and attention to detail
Web3 & Tech Support
Airdrop Inquiries • Token Conversions
NFT Platforms • Blockchain Basics
Membership Support (renewals, access, updates)
Tools & Platforms You Use?
Zendesk, Freshdesk, HelpScout, Slack, Notion, Airtable, Salesforce, Zoho CRM, Google Workspace, Microsoft 365, Shopify, Stripe, PayPal, Jira, Confluence, Calendly, Adobe tools, CRM dashboards, ticketing systems, order management tools
Experience Summary??Email / Chat CSR (Concentrix, Peak Support, Sixth Society)
Delivered chat and email support for travel, tech, and membership platforms
Handled bookings, cancellations, refunds, billing, troubleshooting
Maintained high QA scores, strong grammar, and fast resolutions
Managed large ticket queues with high accuracy
Order Manager (Travel Visa Pro)
Managed SMS + email support, order coordination, document verification
Updated CRM records, shipment tracking, communication logs
Followed up with customers to move orders forward efficiently
General VA (Outsourced Doers & Freelance)Email management, admin tasks, social media scheduling
Research, CRM updates, project management assistance
Customer inquiries, chat responses, and operations support
Why You Should Hire Me
7+ years in customer service & virtual support
Strong written English, excellent grammar, very fast typing (90–115 WPM)
Reliable, detail-oriented, and able to work independently
Tech-savvy with experience across multiple support platforms
Calm, professional, and solution-oriented in difficult situations
Quick learner who adapts easily to new tools, SOPs, and workflows
Ideal RolesEmail Customer Support
Chat Support Agent, Data Entry
Virtual Assistant (Customer Support focus)
Remote Support Specialist
Order Processing / Back Office Assistant
Data Manager
Web3 Support Agent
