I help growing businesses keep their operations running smoothly by managing customer relationships, processing orders, coordinating fulfillment, and supporting day-to-day business operations.
My experience spans account management, order processing, customer support, logistics coordination, warehouse communication, sales support, and administrative operations. I work closely with customers, suppliers, warehouses, and courier partners to ensure orders are processed accurately, deliveries stay on track, and clients receive timely updates throughout the fulfillment process.
In my current role, I process international orders through Shopify, coordinate order fulfillment with the warehouse, manage shipments with logistics partners such as DHL, prepare invoices in Odoo, and support customers throughout the entire order lifecycle. I also manage wholesale orders from Faire and Orderchamp, maintain sales and inventory records using Google Sheets and Excel, and remotely access our warehouse system via TeamViewer to generate shipping labels and support daily operations.
Prior to operations, I spent five years as a Content Moderator, where I developed exceptional attention to detail, consistency, analytical thinking, and the ability to make accurate decisions in high-volume environments.
I also lived in Belgium as an Au Pair, which strengthened my adaptability, cross-cultural communication skills, and confidence in working with international clients.
Core areas of expertise:
• Order Processing
• Operations Support
• Account Management
• Customer Success
• Sales Operations
• Logistics Coordination
• Order Fulfillment
• Warehouse Coordination
• Email Support
• Shopify Order Management
• Faire
• Orderchamp
• Odoo
• Google Workspace
• Microsoft Excel
• TeamViewer
I'm passionate about helping businesses improve operational efficiency, streamline order fulfillment, and deliver an outstanding customer experience.
