I am an Amazon Virtual Assistant with over 6-years of hands-on experience and deep expertise in Amazon Catalog Management, Account Management, Case Management, and Graphic Design.
Throughout my career, I have supported diverse clients across multiple Amazon marketplaces, including the US, CA, MX, UK, DE, ES, AU, and JP, spanning a wide range of product categories such as Pet Supplies, Home Essentials, Food, Industrial, Fashion, Supplements, and Beauty.
In addition, I bring extensive experience as an E-Commerce Specialist, managing and optimizing accounts on platforms such as Shopify, eBay, Walmart, Home Depot, and Chewy.
Below are the skills I can offer, of which I am trained and knowledgeable, but not limited to.
1. Listing Optimization
- Competitor Research (Pricing, Pros/Cons Analysis, Product USP's identification, Identifying pain-points, Reviews)
- Keyword Research
- Brand Analytics
-Copywriting
- Proficiency in different features and tools of H10 (as the main tool for optimization)
- Optimization (Title, BP's, Description, Search Terms, Technical details, Backend attributes
- A+ Content
- Listing Images (Adjustments, Edits, can create images from scratch for Lifestyle & Infographics images, Mock-ups, AI-generated images)
- A/B testing
- Child-Parentage Variation
- Upload listings via Flatfiles
- Upload images via flatfiles
2. Listing Troubleshooter: 4 years, able to solve common to hard-to-solve listing cases and suppressions.
- Create variation (Manual or via Flatfile)
- Merge/Unmerge variations
- Unable to merge child ASINS to existing variations
- Amazon retail issue
- Winning contribution issue
-Merging of reviews
-Fix Unable to update title, BP's, and other backend details
-Fix Unable to update images
-Merging of duplicate ASINS
-Flatfile Troubleshooting (Familiar with common error codes)
-Troubleshoot/Fix Buybox Issue
-Fix Hijacker Removal
-Fix Automated Pricing Issue
-Fix suppressed ASINs due to policy violations
3. Case Management (has enough experience to learn the workaround of policies in Amazon)
-Create cases
-Follow-up cases
-Follow-up transferred cases
-Follow up on closed cases
-Case monitoring sheet (to properly manage active cases and ensure no case will be left unattended)
-Contact support via phone (preferred way over sending emails)
-Able to reach specific departments in the support team.
-Able to contact the Supervisor, Manager, and Leadership team
-Knows how to escalate cases
-Can fix Common/Complex ASIN suppressions
-Knows the process of call procedures for every specific listing issue
-Won't follow the standard procedures of support (my strong skill in troubleshooting)
-Has a set of skills and experience on how to persuade support in solving my cases or fulfilling my requests.
-Considered me an "Enemy of Amazon Support."
-Knows how to argue with a support/supervisor if necessary.
4. Account Health Management
-Account Health Performance Audit
-Performance Notification Monitoring
-Able to fix any account health issues ASAP (still depends on the complexity of the issue)
-Troubleshoot and Fix Account Deactivation Risk,
-Troubleshoot and Fix Infringement Cases,
-Troubleshoot and Fix Seller Identity updates,
-Store Health Score Monitoring
-Troubleshoot and Fix product compliance
-Troubleshoot Common/Complex Account Policy Violations
-Performance Notifications Investigations
-Troubleshoot and Fix ASINS with Risks of Removals
-Knows who/when to contact Brand registry/ Account Health Specialist
-Knows how to manage multiple cases and raise escalation tickets.
-Knows how to navigate seller forums to extract useful tips in resolving the same cases
5. Account Management
-Business Growth Planning
-Sales Metrics Analysis
-Sales Strategy Implementation
-Manage PPC Campaigns
-Dispute Reimbursements, Chargeback, or A-Z Claims
-Account Health Audits & Maintenance
-Inventory Management and forecasting, Removal order processing
-Supervise Listing Optimization
-Manage and schedule deals and promotions.
-Reporting
-Customer Support (Inquiries, refund & replacements) and Negative Review Audit
-Team Collaborations (Design, Listing, PPC, or Marketing Teams)
Verified
