Providing technical support with 9 years of experience in software and hardware for businesses, increasing first-contact resolution rates by 30% through strong troubleshooting, research, and data-driven problem solving while delivering excellent customer service. Experienced in administering and managing enterprise systems and platforms, ensuring optimal performance, access control, and availability across the organization. Proficient in leveraging AI tools such as ChatGPT and Claude to streamline workflows, accelerate troubleshooting research, and improve documentation efficiency.
