Team Lead - Customer Experience Create an inspiring team environment with an open communication cultureSet clear team goals - Quality and Customer SatisfactionDelegate tasks and set deadlinesOversee day-to-day operation - Zendesk TicketingMonitor team performance and report on metricsMotivate tea-----------mbersDiscover training needs and provide coachingListen to tea-----------mbers’ feedback and resolve any issues or conflictsRecognize high performance and reward accomplishment
Administrative Task
Encourage creativity and risk-takingSuggest and organize team building activitiesSchedule meeting and google meet call via Google CalendarPhoto Editing and Video Editing via Capcut or CanvaContent Writing - Business Operation RelatedCreating document such as NTE or NCA
