I have over 4 years of experience in customer service, handling both telco and healthcare accounts. I’ve worked with U.S. clients doing calls, scheduling, follow-ups, and helping customers or patients with their concerns.
From my telco background, I got really comfortable handling different types of customers, especially when it comes to problem-solving and de-escalation. Then in healthcare, I handled patient coordination, insurance verification, and admin tasks while making sure everything is accurate and HIPAA-compliant.
I’m used to working in fast-paced setups, so I make sure I stay organized, keep my notes clear, and follow through on tasks. I don’t like leaving things unfinished, and I always make sure updates are communicated properly. I’ve used tools like EMR systems, RingCentral, DialPad, Zoho CRM, Salesforce, Slack, Microsoft 365, Zoom and Google Workspace, and I can easily learn new tools if needed. I’m easy to work with and dependable.
