I am a results-driven professional with 3 years of experience in property management and over 9 years of combined expertise in operations, administration, HR, bookkeeping, and executive support.
In property management, I have successfully managed 80+ short-term rental properties using OTAs (-----------, Airbnb, VRBO) and Channel Managers/PMS (Eviivo, Tokeet, Guesty, Hostaway). My responsibilities included guest communications, dispute resolution, review management, calendar and pricing optimization, claims handling, and coordinating maintenance and cleaning teams. I also implemented dynamic pricing strategies based on market trends and events to maximize occupancy and revenue.
Beyond property management, I bring strong skills in administration and executive support, including HR/payroll processing, bookkeeping and financial reporting using QuickBooks, Xero, Stripe, and Excel, as well as compliance tracking and employee onboarding. I have also provided executive-level support such as email and calendar management, travel arrangements, report preparation, and project coordination.
Core Skills & Tools:
Property & Operations Management
OTAs: ----------- (BDC), Airbnb (ABB), VRBO
Channel Managers / PMS: Eviivo, Tokeet, Guesty, Hostaway
Customer Success, Guest Communications & Dispute Resolution
Bookkeeping & Financial Administration (QuickBooks, Xero, Stripe, Excel)
HR, Payroll & Compliance
Executive & Administrative Support
Digital Marketing & Listing Optimization (Canva, WordPress, Affinity Designer)
Project Management (Zoho, Asana, Trello)
I am detail-oriented, reliable, and adaptable, with a proven track record of helping business owners streamline operations, improve efficiency, and deliver excellent customer and client experiences.
