I help property businesses streamline operations, improve systems, and deliver exceptional guest and client experiences.
With over 9 years of experience in operations, executive support, administration, and finance, including 3+ years specializing in UK property management, I have supported serviced accommodation operators, property managers, and business owners by keeping daily operations organized, efficient, and scalable.
My experience includes managing 80+ short-term rental properties across Airbnb, -----------, VRBO, and direct booking channels using platforms such as Hostaway, Guesty, Tokeet, Eviivo, and Channel Managers. I coordinate guest communications, booking operations, maintenance and cleaning teams, calendar management, OTA optimization, dispute resolution, damage claims, pricing updates, and operational workflows to ensure smooth day-to-day property operations.
Beyond property management, I provide executive and business operations support, including calendar and inbox management, project coordination, HR administration, onboarding, payroll support, bookkeeping, financial reporting, CRM management, SOP documentation, process improvement, and cross-functional team coordination. I am experienced with QuickBooks, Xero, Stripe, Google Workspace, Microsoft Office, Asana, and other cloud-based business systems.
I am known for being proactive, highly organized, and dependable. I enjoy improving workflows, solving operational problems before they escalate, and helping business owners focus on growth while I keep the backend running efficiently.
Core Expertise
• Property Operations Management
• Executive Assistance
• Short-Term Rental (STR) Management
• Airbnb & OTA Management
• Guest Communications
• Maintenance & Vendor Coordination
• Calendar & Booking Management
• Operations & SOP Development
• Team Coordination
• CRM & Administrative Support
• Bookkeeping & Financial Reporting
• HR & Onboarding
• Process Improvement
Platforms & Tools
Hostaway • Guesty • Airbnb • ----------- • VRBO • Tokeet • Eviivo • Asana • Google Workspace • Microsoft Office • QuickBooks • Xero • Stripe • Canva
