I am a detail-oriented professional with extensive experience in customer service, technical support, and dispatch coordination. Over the past several years, I have managed high volumes of customer inquiries via phone, chat, and email for clients including Amazon, Disney+, ESPN+, EverQuote, and Choice Home Warranty.
My expertise includes troubleshooting technical issues, coordinating and dispatching service requests, handling account and subscription concerns, and maintaining accurate records. I am highly organized, adaptable, and committed to delivering excellent results while ensuring customer satisfaction.
I am proficient in tools such as Salesforce, Slack, Microsoft Office, Canva, AC3 (Amazon), Amazon Connect, RingCentral, 3CX, and Zoom. With strong communication, problem-solving, and multitasking skills, I consistently provide reliable support in fast-paced environments.
I am seeking virtual opportunities where I can leverage my skills to support operations, e-commerce, or administrative functions effectively.
