I have over 6 years of experience in customer service, sales, and administrative support — and what drives me every day is simple: I genuinely enjoy helping people and making sure things get done right.
I started my career in a high-volume billing account at Transcom, where our team was recognized as the #1 team in the entire central billing account. From there, I moved into chat support at iQor, where I was awarded Best Seller and later became a go-to person for coaching new agents. At Asurion, I handled technical support and maintained a 100% customer satisfaction score for four straight months. Most recently at TTEC, I worked as a Loyalty Specialist—conducting outbound calls, retaining at-risk customers, and resolving billing concerns through consultative communication.
Beyond the phones and chat queues, I've also handled scheduling coordination, CRM record-keeping, calendar management, data entry, and follow-up communications through my virtual assistant and dispatcher experience.
I'm organized, dependable, and comfortable working independently in a fully remote setup. I communicate clearly in English—both written and verbal—and I take pride in being the kind of person a team can count on to stay on top of things without being micromanaged.
If you're looking for someone reliable, people-focused, and ready to hit the ground running—I'd love to work with you.
