Hi, everyone!
I'm currently in a corporate work setup, but I’m looking for opportunities that offer full-time work-from-home arrangements so I can focus on what matters most to me personally while still performing at my very best at work.
I'm an experienced IT Service Desk Analyst/Engineer specializing in fast, reliable technical support for business environments. I help companies keep their systems running smoothly by resolving hardware, software, and network issues, managing user accounts, and supporting both cloud and on-premises infrastructure.
I'm highly skilled in remote support using RMM and PSA tools, and I’ve worked extensively with desktops, laptops, printers, VoIP systems, and virtual desktops. I also handle internet troubleshooting, system setup, and basic security configuration to ensure stable and secure operations.
I'm proficient in incident management using ServiceNow and other ITSM tools, always working within SLA targets and ITIL best practices to deliver efficient results.
What sets me apart is my proactive approach, strong problem-solving skills, and commitment to delivering a smooth end-user experience. I don’t just fix issues - I help prevent them and improve overall service quality.
If you’re looking for someone dependable, responsive, and easy to work with, I’m ready to help your team.
