Senior Product Support Specialist with 15+ years of experience in technical support, SaaS platforms, and customer service. Skilled in troubleshooting, root cause analysis, incident management, and escalation handling in high-volume environments.
AWS Certified Cloud Practitioner with experience in cloud platforms, log analysis, system diagnostics, and application support.
Proficient in managing customer inquiries via phone, chat, and email, ensuring timely resolution and high customer satisfaction. Strong communication skills with the ability to explain technical issues to non-technical users.
Experienced in cross-functional collaboration, ticketing systems, documentation, and knowledge base development to improve processes, increase efficiency, and reduce support workload.
Verified
