Remote Operations Specialist | Instagram DM Management | Customer Workflow Systems
Experienced remote operations specialist with 6+ months managing high-volume Instagram DM outreach, appointment setting, and customer workflow systems for US-based clients.
What I Do:
Instagram DM management (100+ daily messages)
Appointment setting & scheduling systems
Follow-up workflows & CRM management
Customer service operations (email, chat, non-voice)
Content scheduling & social media operations
Process documentation & system optimization
Recent Experience:
Managed Instagram DM operations for dating coaches (June-Dec 2025)
Handled 100+ daily outreach messages, follow-ups, and booking coordination
Transitioned into content operations (stories, reels, scheduling)
Earned performance-based raise within 5 months
Previous Corporate Background:
7+ years customer service & operations experience
Johnson & Johnson (Global Services Associate, 3 years)
Chevron Holdings (Technology Support Specialist, 1 year)
Concentrix/Amazon Alexa (Escalations Specialist, 3+ years)
Tools & Platforms:
Instagram, Notion, Google Workspace, Slack, ChatGPT, Calendly, Fathom, Opus, scheduling tools
Work Style:
Reliable, detail-oriented, fast learner. Thrives in remote work environments. Strong written English (C2 level). Available for full-time or part-time roles.
