Dedicated and versatile professional with over a decade of diverse experience in Quality Assurance, healthcare administration, and customer service within the BPO industry.
Proven track record in delivering exceptional support through email and chat channels in the healthcare sector.
Fluent in both Filipino and English, I bring a unique blend of skills and a customer-centric approach to every role.
Performance Optimization: I continuously prioritize quality while meeting and surpassing key performance indicators (KPIs). In keeping with our dedication to client pleasure, I also attain the top CSAT, UPH, Productivity, Quality Assurance, and AHT scores.
Customer-Centric Focus: Prioritizing customers is something I'm very passionate about. I make sure that every interaction leaves our valued clients with a great and unforgettable experience by actively listening to them and showing empathy for their needs.
Looking to build a strong foundation in virtual assistance and administration, I am eager to leverage my international experience to contribute effectively to the success of clients and companies worldwide.
