Highly effective Operations Team Leader and Business Insights professional with extensive experience in managing cross-functional teams and multidisciplinary projects. Adept at creating strategic plans that lead to operational excellence and improved KPIs and SLAs. Proven track record in enhancing productivity, managing large teams, and fostering client relationships.
I've been with the BPO industry for 12 years now, started as a customer service and sales representative in IBM. Afterwards, continued my career with another BPO company which is Telus wherein I started as a financial customer service and outbound sales representative then stepped up as Team Leader during my years with this company. Later on, I've worked with another company which is Ubiquity as a financial fraud and risk team leader and then with Movate as a team leader for a Gaming technical account. Skills that I portray as a team leader are the following:
Proven ability to work independently as a team leader
Good organizational, multitasking and time management skills
Good communication skills through phone, chat and email support
Passion for leading and developing tea-----------mbers
Efficient with using MS Office and Google Apps
Data entry enthusiast
Goal oriented
