Dedicated and results-driven professional with extensive experience in sales support and customer service. I excel in building and maintaining strong customer relationships, with a proven track record of consistently exceeding sales targets and improving customer satisfaction.
As a Project Coordinator at PuroClean, I effectively managed communication and scheduling tasks, ensuring seamless operations, enhancing team productivity, and delivering exceptional customer service. My attention to detail and organizational skills allowed me to streamline processes, resulting in improved client retention and higher operational efficiency.
In my role as an Appointment Setter at American Income Life and Premium Finance Group, I successfully generated leads, closed sales deals via phone and email, and contributed to a 20% increase in overall sales in my first quarter. My proactive approach to client engagement and ability to identify and seize opportunities allowed me to consistently outperform set goals.
Holding a Master’s Degree in Public Administration (MPA) and a Bachelor’s in Business, I bring a strong foundation in leadership, strategic planning, and problem-solving. I am highly proficient in CRM software, MS Office Suite, Go HighLevel and data management tools, enabling me to efficiently support administrative functions while driving business growth.
Passionate about delivering high-quality service, I am committed to contributing to a positive customer experience, driving continuous improvement, and ensuring the success of every project or team I join. I thrive in dynamic environments and consistently go above and beyond to achieve results.
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