Customer Success & E-commerce Operations VA | 10+ Years Corporate & Freelance Experience
I am a highly analytical and proactive operations professional with over 10 years of experience in administrative coordination, quality assurance, and corporate customer support. I excel in understanding complex instructions, strictly adhering to digital workflows, and executing administrative tasks with absolute precision.
My professional background includes delivering customer-focused support for the global eBay marketplace at Concentrix, where I managed high-volume inquiries and accurate data entry within enterprise CRM systems. Prior to this, I served as a Professional Support Assistant at Canon, acting as the primary administrative contact for corporate accounts and VIP clients, and managing professional correspondence via digital helpdesk platforms, email, and phone. Additionally, I am proficient in digital content setup, utilizing tools like Canva, Photoshop, Capcut, Google Workspace, and OBS Studio for event activations and rapid visual asset creation.
I am naturally inclined toward roles that require deep, uninterrupted focus, making me highly effective at independent, solo execution. Operating efficiently during late-night hours allows me to seamlessly align with US, UK, or AU time zones, ensuring overnight processing and reliable coverage for international clients. I am currently advancing my expertise through a weekend-based BSBA in Marketing Management, bringing a continuous-growth mindset and dedicated work ethic to every project I take on.
