I am a Medical Virtual Assistant with a strong background in U.S. healthcare operations. With progressive experience from customer service to specialized healthcare support roles, I bring expertise in insurance verification, prior authorization, patient scheduling, and billing assistance. In my most recent VA role, I managed end-to-end administrative tasks including EHR scheduling, eligibility checks, and payer communication helping providers streamline workflow and improve patient experience.
Expertise Includes:
Insurance Verification & Eligibility – Skilled in verifying patient insurance coverage, mental health benefits, and eligibility for services including DME supplies.
Prior Authorization – Experienced in obtaining precertification for services and communicating with payers to secure approvals for treatments and medical equipment.
Scheduling & Patient Coordination – Proficient in managing patient appointments, follow-ups, and maintaining accurate records in EHR systems.
Receptionist / Administrative Support - Managed daily front-desk and administrative operations, including responding to patient messages, verifying insurance, and ensuring all required patient documentation was complete. Coordinated follow-ups on missing paperwork, handled incoming faxes, reviewed patient balances, and conducted collection calls. Supported claims and charge management, and prepared end-of-day copay and payment reports for the billing department.
Patient Billing & Claims Support – Assisted patients in understanding bills and processing payments; provided claims status updates and clarifications.
Customer & Technical Support – Background in assisting healthcare providers and patients via voice and non-voice platforms, ensuring accurate and timely information.
Healthcare VA Services – Delivered virtual administrative support in clinical settings, ensuring smooth workflow across insurance, billing, and scheduling operations.
EMR/EHR Systems Used:
• Practice Fusion, HST, Availity, Kareo/Tebra, Citrix, EPIC, Brightree, SNAP
Verified
