Customer Support Specialist | Social Media Manager | Video Editor

Are customer inquiries piling up while your social media content keeps getting pushed to the bottom of your to-do list?

Customer support, content creation, and social media management all demand time and attention. I help businesses stay responsive, organized, and visible online without adding more to their workload.

Customer Support:
• Provide professional email and chat support using Freshdesk.
• Resolve billing concerns, account issues, and customer inquiries with accuracy and empathy.
• Manage support tickets from initial contact through resolution while maintaining organized workflows.
• Improve support efficiency through documentation, knowledge base updates, and canned responses.
• Experienced working in high-volume support environments.

Social Media Management & Video Editing:
• Conduct social media audits and develop content strategies aligned with business goals.
• Create social media graphics, short-form videos, and marketing content across multiple platforms.
• Manage content scheduling, community engagement, and audience interactions.
• Track content performance and refine strategies using analytics.

If you're looking for someone who can support your customers while also helping strengthen your online presence, I'd be glad to be part of your team.