Healthcare Virtual Assistant | L1/L2 Tech Support | Appointment Setter
Hi, I'-----------rminda from the Philippines. I am a highly experienced Healthcare Virtual Assistant and Customer Support professional with 10+ years of experience in healthcare administration, telehealth, technical support (L1/L2), and customer service. I specialize in helping businesses improve their operations, manage client and patient communications, scheduling, coordination, assist with implementing health programs, troubleshoot and resolve technical issues. I take pride in delivering reliable, organized, and professional support that helps your business run smoothly.
What I can do to help you?
Administrative support
Inbox & email management
Healthcare administration
Patient care coordination
Patient intake coordination
Review intake forms
Telehealth coordination
Appointment scheduling
Insurance verification
Manage prior authorizations
Process medication refills
Process patient payments
Claims processing
Telehealth services
Track billing or claim issues
Maintain clean, updated patient records
Patient intake / patient referral coordination
Customer service (phone, email, chat)
Staff training & onboarding support
Customer service (email, phone, chat)
Respond to all patient messages
Billing and invoicing support
Data entry, reporting, and record management
Healthcare program implementation support
Schedule home, office, and telehealth appointments
Process documentation & workflow optimization
Technical support (L1/L2) for software, hardware, and connectivity issues
Troubleshoot issues (hardware, software, networks, and cloud services)
Manage support tickets
Why Work With Me?
With proven Healthcare VA experience
Experience supporting clinicians w
Highly organized and detail-oriented
Excellent task management, and strong attention to detail.
Excellent communication skils (verbal & writenn) across multiple channels
Ability to work independently or collaboratively with teams
Uphold HIPAA compliance and patient confidentiality at all times
Comfortable with fast-paced, high-volume workflows
Tech-savvy with strong navigation skills across multiple systems
Invite me for an interview.
You need someone reliable, trustworthy, and dedicated to keeping your operations running smoothly, I’m the person you’re looking for. Send me a message and let’s discuss how I can support your business today!
Medical Services, Office and Administration, Google Workspace, Organization, Microsoft Excel, Healthcare, Executive Assistance, Virtual Assistant, IT, Helpdesk Support, Technical Support, Time Managment, English Proficiency, Prior Authorization, Credentialing, Insurance Verification, Medical Knowledge, Tech-Savvy, Patient Care, Business Management, Attention to Detail, Scheduling, Customer Service, English Proficiency, Phone Support, Outbound Calls, Administrative Support
Verified
