Hello there! I’m Rose Angeli Labro, and I bring a wealth of expertise from a multi-faceted career journey spanning over 18 years. I’ve ventured into the realms of customer service, education, finance, operations, and entrepreneurship — and each experience has shaped me into a dynamic, adaptable, and results-driven professional.
I’ve been an Airbnb host for over 8 years and am currently working as an Operations Manager for a U.S.-based property management company. In this role, I oversee day-to-day operations and handle key responsibilities including:
1. Guest Experience & Customer Service
2. Property Management & Maintenance Oversight
3. Marketing & Listing Optimization
4. Financial & Inventory Management
5. Team Management & Coordination
My husband and I also own two Airbnb apartments in our hometown, where I manage our social media content and overall marketing strategy.
Banking & Finance Industry (2+ Years)
I began my professional career in the banking and finance industry as a Bank Representative, assisting clients with cash and check transactions. I processed and verified check deposits, ensured proper endorsements, and confirmed compliance with banking requirements.
I also worked as a New Accounts Representative, helping customers open savings, checking, and security deposit accounts while reviewing required documentation to ensure regulatory compliance.
Later, I served as a Credit/Loan Processor supporting Australian clients, where I was responsible for processing and managing loan applications with accuracy and attention to detail.
BPO / Call Center – Financial Institution (8 Years)
With extensive experience in the fast-paced BPO and call center industry, I developed strong communication, analytical, and problem-solving skills. My role required a customer-first mindset, quick decision-making, and the ability to thrive under pressure.
I handled a wide range of financial inquiries and concerns, consistently exceeded performance targets, and delivered exceptional service while maintaining compliance and accuracy.
ESL Tutoring (5 Years)
As an ESL tutor, I guided students on their journey toward English proficiency. Through customized teaching methods, cultural sensitivity, and patience, I helped learners from diverse backgrounds achieve their language goals.
I believe in creating an engaging, supportive learning environment tailored to each student’s unique needs.
Entrepreneurial Experience (5 Years)
Driven by an entrepreneurial mindset, I founded and successfully operated my own business for five years. This experience strengthened my skills in business strategy, marketing, leadership, and operations.
It taught me how to wear multiple hats, adapt quickly, solve problems creatively, and turn challenges into opportunities for growth.
With a strong foundation in operations, finance, customer service, marketing, and leadership, I bring a well-rounded perspective and a proactive approach to every role I take on.
What do I bring to the Table?
1. A results-driven mindset forged in high-pressure Business Process Outsourcing environments.
2. Empathetic and effective communication skills from years of ESL tutoring.
3. Strategic thinking and business acumen cultivated through entrepreneurship.
4. Adaptability, resilience, and the ability to excel in dynamic settings.
5. A passion for continuous learning and staying ahead of industry trends.
I'm excited to collaborate with like-minded individuals and organizations seeking a professional with a diverse skill set. Whether it's providing exceptional customer service, delivering engaging language instruction, or contributing innovative ideas to drive business growth, I'm ready to make a meaningful impact.
