Results-driven Sales and Customer Success Team Lead with over 4 years of experience in customer service, lending operations, team supervision, training, and client relations. Experienced in leading remote teams, handling multiple portfolios, improving workflows, and maintaining strong customer and client relationships in fast-paced environments.
Skilled in coaching and supporting teams, onboarding new hires, performance management, process improvement, customer support, and operations coordination. Proficient in CRM systems, loan management platforms, and communication tools including HubSpot, LoanPro, RingCentral, Aircall, and Five9.
Dedicated to delivering excellent customer experiences, improving team performance, and driving operational efficiency.
