I am an Airbnb Virtual Assistant with hands-on experience supporting Airbnb accounts in a BPO environment, assisting both guests and hosts throughout the entire booking lifecycle.
As a Senior Case Manager / Support Ambassador, I handled guest inquiries before, during, and after their stay, managed reservations, cancellations, refunds, rebookings, and resolved escalated cases while ensuring compliance with Airbnb policies.
I also have experience using Guesty for reservation and guest management and Breezeway for creating and managing cleaning and maintenance tasks.
I can help with:
- Guest communication
- Reservation management
- Guesty
- Breezeway task creation
- Calendar management
- Cancellations and rebookings
- Issue resolution
- Administrative support
I am detail-oriented, reliable, and committed to providing professional support that helps hosts save time and deliver excellent guest experiences.
