Jimboy

Customer Support Specialist | Multi-brand E-commerce | Email, Chat, Phone, SMS, & Social Media Support | Shopify, Amazon, Walmart, Zendesk, HubSpot, Gorgias, Salesforce

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Overview

Video Introduction

Looking for Full-time work (8 hours/day) at $8.16/hour ($1,435.61/month)

Educational Degree

Associates degree

Availability

Full-time

Portfolio / Website

https://www.upwork.com/freelancers/~0134a19b50b175bfe3<br>

Top Skills

Customer SupportEmail SupportChat Support

Last Active

July 18th, 2026 (5 days ago)

Member Since

July 31st, 2021

"The best hire that I've ever made."

Timothy Schucker

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About

Customer Support Specialist with 8+ years of experience supporting customers across e-commerce, SaaS, technical support, and telecommunications. Experienced in handling email, live chat, phone, SMS, and social media support for Shopify, Amazon, Walmart, and direct-to-consumer brands.

Skilled in order management, shipping and delivery issues, returns, refunds, replacements, warranty claims, product troubleshooting, account support, escalations, Amazon Seller Central, and customer retention. Proficient with Shopify, HubSpot, Zendesk, Gorgias, Salesforce, Walmart Seller Center, Google Workspace, Microsoft 365, and Slack.

I'm comfortable working independently, learning new systems quickly, and handling high-volume customer inquiries while maintaining fast response times and a positive customer experience. Available for long-term remote opportunities.