Results-driven E-commerce Operations Manager and Technical Support Specialist with solid experience in online retail management, customer service, and IT troubleshooting. Skilled in overseeing end-to-end e-commerce operations, including product management, returns/refunds processing, and platform optimization across Shopify, Shopee, Lazada, TikTok, and Facebook Marketplace. Strong technical background with proficiency in hardware/software support, network troubleshooting, remote access tools, CRM systems, and ticketing platforms such as ServiceNow and MyService. Recognized for exceptional problem-solving, adaptability, and a consistent ability to improve operational efficiency while delivering high-quality customer support.
