Expertise in ServiceNow Development - Project Coordination and Testing
I am a Certified System Administrator for ServiceNow, specializing in ITSM, PPM and HRSD. My skill set spans across IT service management and cloud technologies, allowing me to handle a wide range of projects, optimizing business processes through ServiceNow.
Core Skills includes;
? Identifying project inefficiencies and process enhancements using ServiceNow Platform
? Managing a diverse range of ITSM and PPM tickets
? Conducting Dashboard for cross-functional teams
? Providing comprehensive support to the cross-functional teams, ensuring continuous system
functionality and uptime through proactive maintenance and responsive troubleshooting.
? Facilitating client calls, daily stand-up meetings, and regular reporting sessions to foster
transparent communication, align team objectives, and keep all stakeholders informed and
engaged
? Documenting processes to ensure alignment across the team, enabling consistent
understanding of procedures, fostering collaboration, and promoting efficiency.
? Coordinating UAT testing by assessing testing tickets, planning sprints, executing
post-implementation tests, managing defects from failed test cases, and drafting stories for defect
remediation.
Building long-term connection with clients, and delivering quality work is my upmost priority. Let's connect and discuss how I can help with your project plans.
