I am a Customer Support and Scheduling Specialist with 9 years of experience in customer service, medical coordination, technical scheduling, and e-commerce support.
I have handled customer inquiries through phone, email, and chat while maintaining professional communication, organization, and fast response times.
My experience includes:
Customer support and email/chat assistance
Appointment and patient scheduling
Insurance verification and medical coordination
Work order and technician scheduling
Shopify customer support
Refunds, exchanges, and order tracking
Administrative and CRM support
Technical support and issue resolution
Tools and platforms I have used include:
Shopify
Microsoft 365
Outlook & Gmail
Slack & Microsoft Teams
Zoom & Google Hangouts
Dialpad
8x8
Helpscout
Simpro
Jar Portal
Max
CRM and scheduling platforms
I am detail-oriented, adaptable, organized, and committed to providing excellent customer service and efficient support for clients and teams.
Verified
