Job Title: Ex-Amazon Internal Specialist | Seller Central & FBA Expert | VIP Account Support
Overview:
I am a strategic Amazon Account Management Specialist with 4+ years of direct, internal experience at Amazon, specializing in the US marketplace. I provide a decisive advantage to sellers by leveraging an "insider" understanding of Amazon’s internal workflows and backend logic to navigate account health and listing optimization.
With a 7+ years background in HR Operations, I bring a level of professional communication, policy analysis, and meticulous data-driven problem solving that is essential for managing high-value accounts. I have recently transitioned into a location-independent consultancy model, allowing me to provide elite, technical support to global sellers while maintaining professional agility.
What I Bring to Your Business:
- Insider Technical Mastery: Expert navigation of Seller Central, FBA, Catalog (IIDP), and Brand Registry to resolve complex bottlenecks.
- High-Value Account Management: Proven track record of managing VIP seller accounts while maintaining a 95%+ Customer Satisfaction (CSAT) score.
- Policy & Compliance: Utilizing my legal background to interpret Amazon’s Terms of Service and resolve technical suppressions or listing errors. Creative & Communication
- Bonus: Foundational skills in digital design (Canva/Basic Editing) and newsletter authoring to support your brand’s visual and internal communication needs.
Core Competencies:
- Amazon Operations: FBA Logistics, Inventory Health, Shipment Reconciliation, and Bulk Feeds/Flat Files.
- Strategic Troubleshooting: Resolving 500+ cases weekly involving listing suppressions and Brand Registry escalations.
- Professional Communication: High degree of cultural fluency and professional English communication, refined through years of HR experience and international exposure.
Why Hire Me?
I don't just manage tasks; I manage the health and growth of your business using the same logic Amazon uses internally. I am looking for a long-term partnership where I can apply my "insider" knowledge to safeguard your brand and drive e-commerce excellence.
