Experienced Virtual Assistant/Customer Support for Healthcare Accounts. I worked as a Virtual Assistant focused on patient customer service using in-house and Athena software. As part of my daily tasks, I handle patient calls for their medication refill requests, process their over-the-counter item orders, schedule appointments, review claim errors, patients follow up for their lab results, report new patient conditions to the provider and I handle different queries of patients regarding their insurance such as their eligibility, copays, enrolling dependents, and process their payments.
