Senior Customer Experience Specialist with 6+ years of experience supporting global customers in fast-paced remote environments.
I specialize in delivering exceptional customer experiences across email, live chat, and phone while efficiently handling:
• Order management
• Shipping issues
• Refunds and exchanges
• Billing inquiries
• Account support
• Subscription management
I have hands-on experience using Shopify and Gorgias to resolve customer concerns quickly while maintaining high CSAT and response-time standards.
My approach combines empathy, strong problem-solving skills, and operational efficiency to turn difficult customer situations into positive brand experiences.
I'm looking for long-term remote opportunities where I can contribute beyond answering tickets by improving customer satisfaction and supporting business growth.
