Hi, I’m Miguel, currently I'm the Operations Director for a SG-based digital marketing agency (SEO, Google PPC, Meta Ads, SMM) and Systems Builder with over 5 years of experience helping U.S., SG and AU-based companies scale their remote teams, systems, and infrastructure.
A manager by trade and diplomatic leader by heart, I’ve led 50+ person cross-functional teams across the Philippines, Brazil, Pakistan, and the U.S. executing high-stakes projects and building sustainable systems in highly regulated industries, including U.S. healthcare
I helped scale an 8-figure healthcare startup by managing daily operations and architecting its internal app. I created a real-time Command Center that unified logistics, intake, QA, and customer service workflows into one platform. This system didn’t just increase efficiency, it solved the company’s most costly operational disconnect and became the foundation for future scale.
I’ve managed daily business operations such as:
- Digital Marketing Operations (SEO, SEM, Google PPC, Meta Ads, Social Media Management)
- Recruitment Process Outsourcing
- Back Office Operations
- Customer Support
- Digital Marketing & Content Production
- Logistics & Supply Chain
I’ve built these key systems:
- Logistics Command Center System
- Service Delivery System for B2B Clients
- Barcode Scanning system
- Data Reconciliation System
- Patient Intake System
- CRM Sales System (Notion)
- Company Digital HQ System (Notion)
- Content Management System (Notion)
- Customer Service SystemWork and Task Management System (Notion)
I specialize in:
- Daily team operations management
- Digital Marketing Operations Management
- Building entire operational ecosystems in Notion, ClickUp, connected with Zapier, and Make
- Hiring, onboarding, and creating remote teams across global time zones
- Creating SOPs, CRMs, automated workflows, and performance dashboards
- Solving chaos and enabling founders to get out of the weeds and back to scaling
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Key Accomplishments:
- Executed a 48-hour contingency plan during a major crisis, ensuring uninterrupted client service
- Built multiple internal systems that supported a US startup's growth to 8-figure revenue
- Reduced HR payroll costs by up to 50% through process engineering and streamlining HR system, saving $X,000+
- Created an internal CRM, commercial business division, barcode logistics system, and company-wide SOP documentation
- Created a B2B commercial accounts division with 10+ key clients, diversifying revenue streams
- In between projects, I work as a workspace architect on Notion and ClickUp designing custom workflows, automations, and CRM solutions that make teams run smoother and scale faster.
Feel like I could be a fit for your company? Message me here or email me directly at: -----------
