Seasoned HR, Administrative and Operations Professional | STR Expert | Guest Communication Specialist | Dispatcher
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Experienced virtual assistant and operations professional with over 10 years of experience supporting CEOs, founders, and executives. Skilled in human resources, executive support, business operations, Airbnb property management, guest relations, and dispatch coordination. Highly organized, tech-savvy, and proactive in handling both business and personal matters with confidentiality and professionalism.
Human Resources & Talent Acquisition
- End-to-end recruitment: job posting, screening, interviews, onboarding, offboarding
- Maintained employee records and handled payroll and benefits administration
- Ensured compliance with labor laws, company policies, and confidentiality standards
- Coordinated employee performance reviews and training programs
- Tools: Gusto, Indeed, LinkedIn Recruiter, Google Workspace
Executive & Administrative Support
- Provided calendar, email, travel, and meeting support for C-level executives
- Managed sensitive communications and confidential documentation
- Oversaw day-to-day operations and personal tasks for busy executives
- Handled vendor management, household admin, and expense reporting
- Tools: Google Workspace, Microsoft Office, Zoom, Slack, Expensify, Concur
Business Operations & Development
- Streamlined workflows and improved efficiency across business processes
- Supported lead follow-up, client communication, and CRM data entry
- Helped founders scale by managing remote teams and operations
- Tools: Trello, Asana, Monday(.)com, Airtable, BuildingConnected
Short-Term Rental (STR) & Airbnb Property Management
- Managed Airbnb and STR listings including pricing, calendar sync, and guest turnovers
- Created SOPs for cleaning teams, check-in/out, and inventory processes
- Improved occupancy rates with optimized listings and 5-star guest communication
- Tools: Airbnb, Booking(.)com, VRBO, Hospitable, Guesty, Breezeway, Aloware, OpenPhone, Slack, PriceLabs, Turno
Guest Communication & Customer Experience
- Responded quickly to guest inquiries, booking requests, and issue resolution
- Delivered top-rated service resulting in consistent 5-star reviews
- Developed templates, automated messages, and guest FAQs
- Tools: Airbnb, Booking(.)com, VRBO, Hospitable, Guesty, Breezeway, Aloware, OpenPhone, Slack, PriceLabs, Turno
Dispatcher & Logistics Coordination
- Coordinated dispatch of cleaners, vendors, and repair services across multiple properties
- Managed emergency situations and urgent guest or maintenance issues
- Tracked tasks and schedules using spreadsheets and communication tools
- Tools: Slack, Google Sheets, WhatsApp, RingCentral
Verified
