Hi, I'm Ken — a GoHighLevel Virtual Assistant and Operations Manager with 10+ years of experience helping businesses run leaner, move faster, and grow smarter.
If you need someone who can actually BUILD the systems your business needs — not just manage tasks — I'm your person.
What I Do Best
GoHighLevel (GHL) Setup & Management
Full CRM builds, pipelines, automations, and sub-account management
Funnel and landing page setup, lead nurturing workflows
Appointment booking, follow-up sequences, and reporting dashboards
Operations & Workflow Automation
Zapier, Make (Integromat), and n8n integrations
SOP creation, process mapping, and workflow optimization
KPI dashboards and performance tracking systems
E-Commerce Operations (Shopify / eBay / WhatNot)
Order management, B2B wholesale operations, customer support
Discount tier structures and bulk order workflows
CRM & Lead Generation
Lead tagging, pipeline management, 500+ leads/month prospecting
LinkedIn Sales Navigator, Apollo, Hunter — outreach systems that convert
CRM cleanup, data accuracy, and follow-up automation
Team Operations & Coaching
Managing and coaching teams of 15–60 agents (Concentrix, remote)
GROW framework coaching, KPI tracking, audit systems
SOP development and performance dashboards
Financial Operations
Accounts payable/receivable, reconciliations, bookkeeping (QuickBooks)
Real Results I've Delivered
Built GHL funnels and CRM pipelines for financial services — 27% conversion increase
Generated 500 qualified leads/month using LinkedIn Sales Navigator and Apollo
Reduced CRM data discrepancies by 20% and pipeline delays by 30%
Improved team KPIs by 25% through structured coaching and weekly audits
Reduced manual tracking efforts by 40% through workflow automation
Why Hire Me
I don't just complete tasks — I build systems that keep working after I log off
Decade of experience from frontline support all the way to senior operations leadership
Detail-obsessed, deadline-driven, and easy to communicate with
Experienced with AI tools: Claude AI, ChatGPT, Gemini, Copilot, NotebookLM
Ready to hire? Send me a message and let's talk about what you need built.
