Experienced General Virtual Assistant | Customer Service Expert | Operations Coordinator
Are you looking for a highly skilled, reliable, and detail-oriented Virtual Assistant who thrives in a fast-paced environment? With over 3 years of experience in customer service and more than 5 years of experience in administrative assistance in both office and remote settings, I specialize in providing exceptional support, streamlining operations, and ensuring businesses run smoothly.
*WHAT I CAN DO FOR YOU:
Customer Support Expertise
Administrative and Virtual Assistance
Web Research and Data Management
Team Leadership and Coordination
Problem Resolution and Process Improvement
Operations Coordination
*SKILLS AND EXPERIENCE
Customer Support and Administrative Professional with over three years of experience supporting U.S.-based healthcare insurance clients in fast-paced environments. As a Customer Support Representative and Escalation Officer, I managed high-volume calls and emails, resolved complex escalations, met service-level agreements, and improved customer satisfaction through strong first-contact resolution. Proficient in Salesforce case documentation, timely follow-ups, and cross-functional coordination to reduce turnaround times.
I bring solid administrative experience, including managing shared inboxes and calendars, maintaining accurate CRM records, preparing performance reports, and organizing structured digital filing systems to improve workflow efficiency and reduce errors.
*Tools and Platforms I'm Proficient in:
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Drive, Gmail)
- Zoom, Google Meet, Skype, MS Teams, WhatsApp, Ring Central (Communication and Collaboration)
- Salesforce CRM (Customer/Client Support System)
- Genesys Cloud (Time-tracking tool)
- Social Media Platforms (Facebook, Instagram, Twitter, TikTok)
- Canva (Basic Editing)
- Airtable
I'm committed to helping businesses grow by providing top-tier support, enhancing efficiency, and ensuring seamless operations.
Let's connect! Message me, and let's discuss how I can support your business success.
Verified