Virtual Assistant | Short-Term Rental Property Manager (Airbnb, VRBO, -----------) | Vacation Rental Customer Service Email & Chat Support, Data Management
I’m a Virtual Assistant and Property Management professional with hands-on experience supporting short-term rental and vacation rental portfolios across Airbnb, VRBO, and -----------. I bring a strong background in guest communication, operations coordination, and dispute resolution, with a proven ability to manage high-volume environments remotely.
Previously, I worked as a full-time Airbnb Customer Service Agent, where I handled guest support, claims, and service disputes, giving me deep knowledge of Airbnb policies, workflows, and platform standards. This experience allows me to resolve guest issues efficiently while protecting both guest satisfaction and property owner interests.
Across my previous roles, I’ve supported 1,000+ bookings, coordinated cleaners, maintenance teams, and vendors, and managed high-volume inboxes while maintaining fast response times and consistent brand voice. I’ve also created and followed standard operating procedures (SOPs) for guest communication, check-ins, turnovers, and issue escalation to ensure smooth daily operations during peak seasons and high-occupancy periods.
