Detail-oriented and client-focused professional with over 5 years of experience in customer service, client success, and retention. I began my career at Macy’s as a Return Specialist, where I developed strong conflict resolution and communication skills. I then joined Honk Technologies, supporting customers in high-pressure environments. At Dyce Management, I advanced to Customer Success Manager and Client Retention Specialist, leading client communications, onboarding, and long-term engagement strategies. These roles sharpened my organizational, multitasking, and problem-solving abilities essential qualities for a Legal Virtual Assistant. I am proficient in Salesforce, Casepeer, Microsoft Outlook, and Google Workspace, and I excel at calendar management, document preparation, and task prioritization. With a strong foundation in administrative support, tech tools, and client service, I’m ready to bring accuracy, efficiency, and professionalism to any legal ----------- skill summary
