Virtual Assistant & Customer Service Expert
Hello! I'm a dedicated and reliable Virtual Assistant with over 6 years of experience in customer service and e-commerce support. I help businesses deliver excellent customer experiences by providing prompt, professional, and solution-focused support.
In my current role with a UK-based e-commerce company, I manage customer inquiries through email, process refunds and replacements, update orders in Shopify, coordinate with warehouses regarding shipments, respond to Amazon Brand Management (Amazon BM) messages, handle Klarna disputes, manage Trustpilot and Yotpo reviews, and provide customer support through social media comments and direct messages.
Previously, I worked as a Virtual Assistant handling shipment tracking, coordinating with warehouses, vendors, and field technicians, and maintaining accurate customer records using CRM systems.
My expertise includes:
• Email Customer Support
• Shopify Order Management
• Gorgias Helpdesk
• Refunds, Replacements & Returns
• Shipment Tracking & Warehouse Coordination
• Amazon Brand Management (Amazon BM)
• Klarna Dispute Resolution
• Trustpilot & Yotpo Review Management
• Social Media Comment & DM Management
• CRM Systems
• Customer Satisfaction & Problem Resolution
I am detail-oriented, organized, a fast learner, and committed to providing outstanding customer service. I work well independently, communicate effectively, and always strive to represent the brand professionally.
If you're looking for a dependable Virtual Assistant who can support your customers and help your business run smoothly, I'd love the opportunity to work with you.
