I am a dedicated Customer Experience and Back-Office Specialist with over 4 years of full-time experience working with international clients. I have a proven track record in high-volume Email and Chat support, having worked for major global firms.
Skills & Tools:
- Customer Support: Zendesk, Helpshift, Technical Troubleshooting, Ticket Management.
- Administrative: Data Entry, Google Workspace, Microsoft Office, Workflow Optimization.
- Marketing: Copywriting, Instagram Management, Brand Voice Research.
I am known for my "Strategic Empathy", the ability to handle difficult customer situations with grace while ensuring 100% operational accuracy. I am looking for a long-term role where I can apply my technical support foundation and my creative marketing skills to help your company grow. I am comfortable working in any time zone and am highly proficient in English communication.
