Hi, I am -----------. I am a certified medical biller and experienced customer service professional. I assist clients, doctors, and medical professionals based in the USA with administrative tasks to improve workflow and save time. I supported durable medical equipment company by providing patient education, troubleshooting, and support for their equipment. I managed documentation and reports. I conducted follow-up calls and scheduled patient appointments.
I provided support for a U.S.-based technology company partnering with healthcare providers to enhance the patient billing experience. I explained patient bills and addressed billing inquiries for better understanding. One of my main roles is to respond promptly to patient questions regarding billing discrepancies. I also assisted patients with payment processing and setting up payment plans. I contact insurance companies to inquire about claim denials and sumbit insurance claims for processing and re-processing.
I had the chance to be a Shopify Support Advisor. I supported the platform by assisting online business owners via chat and email. I help merchants with account setup, payment processing, and inventory management. In addition with that, my main roled is to guide merchants in setting up and optimizing their online stores. I assist them with technical troubleshooting for issues related to online stores, including domain and platform feature problems.
TOOLS• Epic• eCW• Brightree• NICE Incontact • Genesys PureCloud• Athena• TimeTap • Zendesk • Google Suite • Microsoft Office • SlackBasic knowledge with the followig tools:• -----------• Asana• Notion• Zoho
EXPERTISE• Familiarity with EHR/EMR systems Patient Care • Appointment/Scheduling• Email Management• Administrative Tasks• Patient billing
SOFT SKILLS• Strong Communication Skills• Ability to work under pressure Time management• Ability to multitask• Team Player• Fast learner• Ability to work independently (with or without supervision)• Ability to handle questions and problems in an efficient manner
CERTIFICATIONS & TRAININGS• HIPAA Certifiec• Medical Office Administration • Virtual Assistant SMM
ADDITIONAL WORK EXPERIENCE
To improve my communication skills in English, I worked as a part-time ESL tutor. I provided focused instruction in speaking and listening to Korean students, helping improve their conversational fluency. Additionally, I worked as a Language Assessor for Japanese students, evaluating their English proficiency through essay assessments. I gave detailed feedback on grammar, vocabulary, and writing structure to guide their improvement.
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