Hi! I'm a Customer Service and E-commerce Operations Specialist with 3+ years of experience supporting one of the world's largest online marketplaces, Wayfair, through OfficePartners360.
I enjoy solving problems, helping customers, and making sure every issue is handled accurately from start to finish. Whether it's answering inquiries, investigating shipping and tracking issues, correcting product information, or coordinating with different teams to find the right solution, I focus on delivering a professional experience while protecting the business and keeping customers satisfied.
Here's how I can help your business:
- Customer support via email, chat, and ticketing systems
- Order tracking, shipping updates, and issue resolution
- Returns, replacements, and product inquiry support
- Product listing updates and catalog management
- Data entry, data validation, and quality assurance
- Ticket management, documentation, and SOP compliance
- Excel and Google Sheets reporting and data analysis
- Administrative and e-commerce operational support
At Wayfair, I consistently maintained 100% quality scores while processing high volumes of supplier requests involving product information, shipping issues, listing corrections, SKU updates, and catalog maintenance. I was later promoted to Subject Matter Expert, where I handled escalations, coached teammates, and resolved complex cases. I was then selected as a Quality Analyst, auditing 20 to 50+ transactions daily, identifying trends, and helping improve overall team accuracy and performance.
Although my experience focused on supporting suppliers, the day-to-day issues were very similar to customer support, including shipping delays, tracking concerns, incorrect product information, inventory discrepancies, and issue resolution. That experience taught me how to communicate clearly, investigate root causes, and provide accurate solutions while balancing both customer expectations and business requirements.
I'm highly organized, detail-oriented, and comfortable handling repetitive, high-volume work without sacrificing accuracy. I learn new systems quickly, follow SOPs closely, and work well both independently and with a team.
If you're looking for someone who communicates professionally, takes ownership of every task, and genuinely cares about delivering excellent customer experiences, I'd love the opportunity to support your business.
Available to start immediately.
Verified
