Medical Virtual Receptionist
-Collecting demographic info, medical history, and insurance details from new patients.
- Managing the clinic’s calendar, scheduling consultations, and handling cancellations or re-scheduling.
-Calling providers to confirm coverage and obtaining necessary prior authorizations.
-Coordinating with pharmacies and relaying doctor-approved refill requests.
-Filtering urgent calls versus routine inquiries and directing them to the appropriate medical staff.
Data Entry Specialist
-Entering, updating, and maintaining records in systems like Excel, Google Sheets, or custom CRM software.
-Identifying and correcting errors, removing duplicates, and ensuring formatting is consistent.
- Labeling and categorizing digital files so they are easily searchable.
-Compiling raw data into basic summaries or spreadsheets for management review.
Customer Service
-Responding to inquiries via live chat, email, phone, and sometimes social media.
-Handling complaints gracefully and finding solutions that satisfy both the customer and the company.
-Staying updated on company policies, products, and services to provide accurate information.
-Processing returns, tracking shipments, and updating account details.
-Gathering customer insights and reporting recurring issues to the tech or product teams.
