-PROFESSIONAL SUMMARY:
Cold Calling | Appointment SE | Fraud Specialist | Admin VA | Supervisor| Case Manager | Paralegal
- Worked for a Bank as a Fraud Specialist for 2 years,and 3 years as a Real Estate Cold Caller for a brokerage in Jacksonville Florida, Appointment Setter for a Real Estate Company in Calgary Canada, Admin VA for a Scheduling Agency between Attorneys and Doctor's in California, Case manager/Paralegal for a Law Firm in Massachusetts
- Performs different kinds of security questions
-Analyze customer statements.
- Handle different types of possible fraud
activity on the account such as ,declined transactions ,stolen or lost credit
card, replacement of new card ,unblocking and blocking , and suspicious
transaction on the account.
-Stay updated on new laws and policies regarding identity theft.
-Resolve and\or escalate claims of fraudulent activity on the account.
- Attend to inbound and outbound calls
-Confidently personalize scripts to convert
prospects to leads.
-Handle objections efficiently
- Properly disposition calls
-Preparing needed Documents for Law Firms and Clinics
-Updating Excel Sheet
- Communicate with clients about their case updates
- Coordinate with clinics, insurance companies, and attorneys
- Update case management systems (like case files or databases)
- Communicate with clients about their case updates
- Drafts LOR's, POA, HIPPA Forms and other Legal Documents
- Request and track medical records and bills
- Coordinate with clinics, insurance companies, and attorneys
- Update case management systems (like case files or databases)
- Monitor treatment progress and case timelines
Core Qualifications:
- Receptive; open to any idea or suggestion.
- Open-minded; takes in criticisms and opinions constructively.
- Creative thinker;
- High-End laptop, MacBook and Custom Build PC "BEAST"
- Ability to write concise and clear communication.
- Expert time- management skills.- High-degree of patience.- Hardworking; willing to spend long hours in editing.
- Amenable; Ability to work under time-pressure
EDUCATION:
Institution Name : Asian Development Foundation College
Location: Tacloban City
Date Started:
June 2006
Graduated: March 2011
Type of Degree: Bachelor’s Degree
Current Field of Study : Commerce Major in Computer Science
Institution Name : HOLY CROSS ACADEMY
Location: Oras, Eastern Samar
Date Started: June 2002
Graduated: April 2006
Institution Name : ORAS EAST ELEM. SCHOOL
Location: Oras, Eastern Samar
Date Started: June 1997
Graduated: April 2002
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