I’ve been working as a Virtual Assistant for the past year providing admin and management support to business owners across various operational aspects and system functionalities.
I have a background in customer support, engaging with clients from a leading tech company within the BPO industry. This propelled me into the role of Subject Matter Expert, overseeing agent training and onboarding, collaborating with management, contributing to SOP improvements, and providing specialized support. I also assumed leadership responsibilities, driving operational efficiency and team performance.
I have experience with Email Marketing Operations, SOP Creation, Client Outreach, Canva Graphic Designs, Social Media Content Management, Building Notion Workflows, and Admin Support.
Tools I love using: Notion, Slack, Canva, Trello, Clickup, Zapier, Google Workspace, Capcut, Loom, ChatGPT, Smartlead, Claygent, - and anything I don't know, I'll teach myself. I'm always looking to increase my online arsenal.
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