Looking for a reliable virtual assistant who understands healthcare workflows, data accuracy, and client communication? I bring hands-on experience supporting healthcare organizations, research operations, and customer-facing teams—while maintaining strict confidentiality and compliance.
I’ve worked with global companies such as BruntWork Inc., UnitedHealth Group (Optum), and Concentrix, where precision, professionalism, and empathy are essential.
What I Bring to the Table:
- Healthcare & Research Support
• Assisted members with medical benefits, claims, eligibility, and prior authorizations
• Guided Medicare-eligible patients through Parts A–D benefits with clear, compliant explanations
• Maintained HIPAA-compliant handling of sensitive health and personal information
• Supported wellness and mental health studies, including participant coordination and data monitoring
• Scheduled medical transportation and managed appointment coordination
- Data & CRM Management
• Managed and updated client records using Zoho & HubSpot CRM, Maestro, and auto-call documentation tools
• Conducted client interviews to verify eligibility and gather confidential data professionally
• Tracked appointments, follow-ups, and client interactions with accuracy
• Maintained organized digital records and ensured data privacy and compliance
• Collected and monitored EEG data during daily sessions, ensuring accuracy and proper documentation
- Administrative & Executive Support
• Scheduling and calendar coordination
• Email and follow-up management
• Data entry and documentation
• Invoicing and workflow support
• Assisting daily operations to ensure smooth, efficient processes
- Customer Service & Sales Support
• Provided customer support for telecom and healthcare accounts
• Resolved billing, technical, and account-related concerns
• Managed high-pressure interactions while maintaining professionalism
• Assisted with sales and enrollment support during peak periods
• Consistently met performance metrics while prioritizing customer satisfaction
I’m detail-oriented, organized, and proactive—someone you can trust to handle sensitive tasks, support your clients, and keep operations running smoothly. Whether you need a Healthcare VA, Data Operator, or Administrative Virtual Assistant, I’m ready to be a dependable extension of your team.
Let's collaborate to streamline your operations and enhance your online presence!
Drop a personalized message :)
Talk soon!
Rystel
Verified
