Results-driven customer service and claims professional with extensive experience handling inbound support for healthcare insurance, entertainment, and travel accounts, including healthcare insurance, SiriusXM, and travel lines of business. Skilled in delivering excellent customer experiences, resolving complex concerns, processing claims, and maintaining accuracy in high-volume environments. Currently working as a Senior Claims Assessor, with strong expertise in claims evaluation, policy interpretation, fraud awareness, and compliance. Recognized for strong communication skills, problem-solving abilities, attention to detail, and the ability to manage sensitive customer interactions with professionalism and empathy.
Verified
