I'm a Mechanical Engineering graduate and Product Research Specialist with 9+ years of experience across two technical niches: product research for automotive/manufacturing clients, and automotive operations for OEM dealership networks — spanning service, warranty, and dealership administration. This isn't a general VA background — my experience is specific, technical, and hard to replicate.
PRODUCT RESEARCH & CATALOG DEVELOPMENT
At North Queensland Agricultural Services (Australia), my daily work involved researching thousands of product opportunities across OEM manufacturer websites, supplier catalogs, and industry databases. For every product, I evaluated market demand, sourced pricing, assessed profit margins, and determined manufacturability — only recommending products that were genuinely viable for catalog inclusion.
What I bring to product research roles:
• OEM parts research and diagram interpretation
• Product viability and profit margin assessment
• Competitor and market research across automotive and industrial niches
• Supplier discovery, validation, and vendor negotiation
• Technical product specification development
• Catalog expansion and product data management
• Demand forecasting and seasonal purchasing analysis
AUTOMOTIVE OPERATIONS
I've spent 9+ years working across Isuzu, Hyundai, and KIA dealership networks — starting as a Service Technician and Warranty Administrator at Isuzu, then specializing in warranty operations at distributor and dealership levels. I'm a certified Hyundai Global Warranty Expert (Kuala Lumpur, 2019) and certified KIA Global Warranty Expert (2025).
Currently providing remote support for a US-based client in Ohio, maintaining a 98% claim approval rating with a 2–5 business day processing leadtime. Previously oversaw warranty operations across 15 Hyundai dealerships, processing 90+ claims per month.
What I bring:
Dealership service operations and warranty administration
Dealertrack and manufacturer warranty/service system expertise
OEM policy compliance across multiple brands
Technical diagnostics background (Service Technician experience)
Warranty trend reporting and performance analytics
Remote dealership support for US-based clients
WHY EMPLOYERS HIRE ME
Most researchers don't understand automotive engineering. Most automotive admins don't know how to research and evaluate products. I do both — with the technical credibility to back it up.
