A dedicated and results-driven professional with extensive experience in the US healthcare industry, specializing in Scheduling and Administrative Coordination for Home Care Agencies, outpatient specialty sleep medicine, skilled nursing, and durable medical equipment (DME). Skilled in caregiver-coordinated care and scheduling, ensuring proper staff assignment, shift coverage, and continuity of patient care. Expertise includes prior and retro medical authorizations, eligibility and benefits verification, and healthcare operations management.
Previously served as an Operations Supervisor in the Business Process Outsourcing (BPO) sector, overseeing outpatient pain management operations within the US healthcare system. Demonstrates a strong work ethic, exceptional customer service skills, and proficiency in personnel management, administrative functions, marketing, and basic accounting.
Key Skills & Expertise:
Caregiver coordination and scheduling
Prior and retro authorization processing
Eligibility and benefits verification
Customer service and patient relations
Personnel and operations management
Administrative and marketing expertise
Fundamental accounting principles
Proficiency in medical terminology
Knowledge of CPT Codes, ICD-10, and HCPCS coding systems
Familiarity with Electronic Health Records (EHR) and medical billing software
Strong adherence to HIPAA standards and compliance
Committed to enhancing healthcare workflow efficiency, optimizing provider and caregiver productivity, and ensuring seamless patient access to quality medical and home care services.
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