I don't just complete tasks — I build systems that make your business run better.
I'm Cyntial May Torculas, a Virtual Assistant and CRM & Operations Specialist with 2+ years of remote experience supporting U.S.-based funding companies. I've worked directly under CEOs, managed 500+ merchant files, and consistently delivered accurate results across high-volume operations.
What I do best:
- Salesforce CRM Management & Data Accuracy
- Contract Preparation & Compliance
- Underwriting & Merchant Research
- Executive Admin & Email Management
- SOP Creation
My daily tasks have included:
- Updating and maintaining Salesforce CRM records, leads, and pipeline data
- Preparing, reviewing, and processing merchant contracts and disclosure documents
- Researching merchant records through Data Merch and court databases
- Reviewing Experian and TransUnion credit reports to support underwriting decisions
- Managing executive email inbox, follow-ups, and ISO broker communications
- Creating and maintaining Excel reports for ROI, performance, and operations
- Conducting QA reviews on agent submissions and monitoring KPIs
- Setting up accounts for new hires across Microsoft 365, Salesforce, Five9, and RingCentral
- Writing and updating SOPs for internal processes and team onboarding
- Coordinating between underwriting, operations, and ISO teams to keep deals moving
If you want someone reliable, sharp, and ready to hit the ground running — let's talk.
